How we let, in detail

Four things, applied the same way to every applicant.

Program 01 · Published, not improvised

Applications & screening

You can read what we look for — income, rental history, credit and background thresholds — before spending anything on an application. The same test is applied to everyone, which is both fair housing law and the only way a landlord can show the decision was consistent.

  • Per application
  • Prospective tenants
  • Application fee stated
  • Documents listed

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Stage 1 · Read the criteria

Before you pay anything.

Stage 2 · Apply

With the documents listed up front.

Stage 3 · Screened

Against the same published thresholds.

Stage 4 · Decision

With the reason given.

Stage 1 · Lease given

To read before signing, not at signing.

Stage 2 · Deposit notice

How and where it is held.

Stage 3 · Disclosures

Including radon, as required.

Stage 4 · Move-in record

Condition documented with photographs.

Program 02 · Held as the law requires

Leases & deposits

Florida sets out precisely how a deposit must be held, what notice you get about it, and that any claim against it must be made in writing within 30 days of the tenancy ending. We follow that, and the radon disclosure the state requires is in every lease rather than left out.

  • Per tenancy
  • Tenants
  • Deposit as stated
  • Signed lease

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Program 03 · One contact, real response

Maintenance

A failed air conditioner in a Florida August is not a routine repair, and the lease says so. We give one contact rather than a portal nobody reads, state response times by urgency, and give notice before entering as the law requires.

  • Ongoing
  • Tenants
  • Included in rent
  • Reasonable access

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Stage 1 · Report

One contact, any hour for emergencies.

Stage 2 · Triaged

By urgency, not by convenience.

Stage 3 · Notice

Before entry, as the law requires.

Stage 4 · Closed out

Confirmed with you, not assumed.

Stage 1 · The documents

Provided, not summarised.

Stage 2 · The relevant parts

Parking, pets, patios, amenities.

Stage 3 · Honest check

Whether they suit your situation.

Stage 4 · Acknowledged

So nobody is surprised later.

Program 04 · Given before you sign

Association rules

Townhomes come with an association, and its rules on parking, pets, patios and amenity access bind tenants too. Handing those over before signing prevents the common surprise of a fine for something nobody mentioned, and tells you honestly whether the rules suit how you live.

  • At signing
  • Tenants
  • No charge
  • Acknowledged in writing

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Looking for a townhome?

See what is available and read the criteria before you apply.